Data Quality Policy

Our Commitment to Accuracy and Reliability

At Egypt Trains, we believe that information accuracy is the foundation of trust with our users. We are committed to providing the most accurate and up-to-date information on the Egyptian railway network, following the highest quality standards in data collection, processing, and presentation.

Official Data Sources

• Egyptian National Railways – the official source for all train schedules
• Ministry of Transport – for official policies and updates
• Main train stations – for local information and direct updates
• Central operating system – for schedules and live tracking

No Reliance on Unofficial Sources

• No unverified information from social media
• No data from unaccredited third-party sites
• No estimates or personal guesses
• No undocumented commercial information

Quality Assurance Process

• Hourly updates: all train schedules are updated every 60 minutes
• 24/7 monitoring: our team monitors updates around the clock
• Instant sync: any schedule change appears immediately on the platform
• Backups: data is saved every 15 minutes to prevent loss

Triple Verification

1. Automated verification: algorithms detect inconsistencies
2. Human review: a specialized team reviews data daily
3. Cross-verification: comparison with multiple sources for confirmation

Error Detection and Correction

• Anomaly detection algorithms: automatically identify illogical schedules
• Instant alerts: immediate notification when any discrepancy is detected
• Quick correction: any error is corrected within 15 minutes of discovery
• Change log: all edits are documented with times and reasons

Data Accuracy Standards

• ±2 minutes accuracy margin for schedules
• Delay info updated every 5 minutes
• All times in Cairo official time (UTC+3)
• Field verification for main stations
• Station facilities info updated monthly
• Addresses verified by GPS
• Official fares in Egyptian pounds
• Fare changes updated within one hour of any official change

Internal Quality Procedures

• Specialized quality control team
• Combined experience over 15 years
• Continuous staff training
• Advanced databases
• Performance monitoring and daily automated testing
• 3 backups in different locations

Error Handling

If you discover any data error, you can report it via:

• Email: errors@egypttrains.com
• Report form at the bottom of each page
• Phone: +353872030068 (24/7 customer service)

• Critical errors: correction within 15 minutes
• Medium errors: correction within one hour
• Minor errors: correction within 24 hours

Performance Indicators

• Schedule accuracy: 99.7% for main trains
• Data update success: 99.95% automatic update rate
• Response time: under 0.5 seconds for data loading
• Downtime: less than 0.1% monthly

Transparency and Responsibility

• Monthly data accuracy report
• Annual service quality report
• Live statistics available to the public
• Free service, tourism support, and accessibility for people with disabilities

Updates and Development

• Policy reviewed every 6 months
• Continuous improvement of algorithms and data sources
• Goal to achieve 99.9% accuracy by 2026
• Use of AI and delay pattern analysis

Last update: June 2025
Version: 1.0
Next review: December 2025
For inquiries about the data quality policy, contact us at: quality@egypttrains.com